Policies & Procedures

Weather Policy

Outdoor engagements are contingent upon appropriate weather conditions. Rain, snow, mud, and high winds are the most common weather factors that may force Blue Apple to cancel your event. Should we deem it necessary to cancel your event due to inclement weather we will notify you as quickly as possible. If no alternate indoor facilities exist and there is no mutually agreeable rain date, your down payment will be refunded in full within 5-10 business days.

Should a high probability of bad weather exist, we will endeavor to contact you no less than 2 hours prior to your event begin time and offer you the option to cancel or reschedule your event. If you elect to cancel, you will receive a full refund within 5-10 business days. If you choose to have us deliver and we are unable to set up due to poor weather conditions (determined at the sole discretion of Blue Apple Productions), you will forfeit your deposit. In the case of weather turning inclement during the course of your event, the fee will be prorated based on the length of time used but is not to be less than 50% of the total fee agreed upon.

Payment

A 50% down payment is required to reserve an event for a specific date and time and the event is not deemed reserved until such payment is received along with the signed agreement. The remaining 50% balance is due the day of the event upon completion. We accept Cash, Check, Visa, MasterCard, Discover, and American Express.

Cancellation Policy

Should it become necessary for you to cancel your event for any reason other than weather related factors (see above), you will forfeit the 50% down payment securing your event on the stated event date. However, if you choose to reschedule your event any time within a one year period of the original event date, 75% of your original down payment may be applied toward securing your new event date. For example, if your original down payment was $100, we would apply $75 toward your new Event Date.

Event Location

The premises must be free of ground debris such as sticks, rocks, glass, etc. as well as overhead obstructions such as power lines and trees. When setting up at indoor events we need to be able to unload through doorways at least 3 feet wide and preferably larger. Please inform us in advance of obstacles such as stairs, steep inclines, and long distances between the unload area and set-up area. Special arrangements may need to be made in such cases.

Power

Power is required for many of the products we offer and must be within 100 feet of the set-up area. We use heavy gauge extension cords to power our equipment and minimize electrical interruption. Please refer to the specs found on each product page to determine the total number of dedicated 20 amp circuits that will be required to operate the equipment. Please realize that multiple outlets are often wired together and may even share the same circuit as overhead lighting or nearby appliances. If possible, determine in advance which outlets will be available for our use the day of your Event. In areas where power is inadequate or unavailable, we can arrange in advance to provide generators at an additional cost.

Water

Water is required for our Dunk Tanks and Rain Room. Please be sure that a faucet threaded to accept a standard garden hose is accessible within 75 feet of where you would like the Dunk Tank or Rain Room set up. Hose will be provided by Blue Apple Productions unless otherwise specified.

Parks

Parks are great venues to hold special events and enjoy the great outdoors. Most parks require not only a lodge/shelter permit but will require an entertainment permit as well if you are bringing in items such as those we provide. At your request we would be happy to assist you in obtaining the appropriate permits. Also, keep in mind when you are booking your lodge/shelter that not all have electricity and/or water. Additionally, some parks may only have 15 amp circuits, which are not adequate for many of our items.

Insurance

For your protection and ours, Blue Apple Productions maintains commercial general liability coverage. Upon request we would be happy to provide you with a certificate of insurance. Additionally, employees of Blue Apple Productions are fully insured.

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